Agentic AI for Healthcare
Better patient journeys.
Less administrative drag.
Better patient journeys. Less administrative drag.
Scotty connects patient conversations to the teams and systems that need to act. From appointment booking and reminders to intake, follow-ups, status questions and care coordination, Scotty automates the work around care — while your people stay in control of the moments that need them.
24/7
patient support, no on-call needed
< 1 min
average patient response time
Your clinical staff are doing work that
AI agents should be doing.
Your clinical staff are doing work that AI agents should be doing.
Patients wait for simple answers
Appointment questions, preparation instructions, referrals, follow-up information and status requests all compete for staff attention.
Appointment overload
Scheduling, rescheduling, and reminder calls consume hours of coordinator time every day - most of it for conversations that should be automated.
High no-show rates
Missed appointments waste clinical capacity and cost health systems billions annually. Manual reminders don't scale and can't adapt in real time.
Staff scheduling complexity
Shift confirmation, last-minute cover, availability polling - operational work that pulls managers away from decisions only they can make.
Fragmented systems
Patient portals, EHRs, CRMs, calendars, contact centres and communication tools do not naturally work as one journey.
Escalations arrive without context
When a patient needs a person, teams often receive incomplete information and have to start the conversation again.
The Scotty AI Approach
One orchestration layer.
A more connected healthcare journey.
One orchestration layer. A more connected healthcare journey.
Scotty coordinates the work around your care teams and systems: connecting conversations, workflows, systems and people so patients receive faster support and teams can focus on care.
Reach & engage
AI agents contact patients and staff via voice, WhatsApp, SMS, or email - instantly, in any language, 24/7.
Schedule & confirm
Appointments booked, rescheduled, and confirmed automatically - synced directly with your scheduling system and EHR.
Follow up & escalate
Reminders sent, no-shows handled. Exceptions escalated to the right person with full context.
Sync & record
Every outcome written back to your systems automatically. Full audit trail. Zero manual data entry. Zero post-call admin.
Capabilities
Built for the complexity around care
Always-on · Text · Voice
Patient appointment scheduling
AI agents handle inbound and outbound scheduling across voice, WhatsApp, and SMS. They check availability, negotiate slots, send confirmations, manage rescheduling, and fire pre-appointment reminders — without a coordinator in the loop.
Replaces
Manual scheduling calls - Reminder call lists - Rescheduling threads
Proactive outreach · At scale
Proactive patient outreach
Reach hundreds of patients at once without adding headcount. Scotty runs outbound campaigns across voice, WhatsApp, and SMS — closing care gaps, driving preventive care uptake, and converting at-risk patients into booked appointments.
Replaces
Manual call lists - Care gap outreach backlogs - BPO call centre volume
Workforce · Shift coordination
Staff scheduling & coordination
Shift confirmation, last-minute cover requests, availability polling, and schedule change notifications — handled by AI agents across WhatsApp and SMS. Staff respond conversationally; the system updates automatically.
Replaces
WhatsApp group chaos - Manual roster calls - Scheduling coordinator overhead
Escalation · Human-in-the-loop
Human handover by design
Not every conversation should be automated. Scotty recognises when a patient needs a person, follows the escalation rules you define, and hands over the full context so patients do not have to repeat themselves.
How it works
Human-in-the-loop - Configurable escalation - Full context
Care coordination · Patient journey
Care coordination & follow-up
Automate the routine steps that happen between appointments for each individual patient: follow-up messages, care-plan reminders, referral updates, satisfaction surveys, and next-step guidance. Scotty keeps each patient's journey moving while making it easy for teams to intervene where needed.
Use cases
Follow-ups - Notifications - Routing - Patient guidance
Integration · Zero manual entry
EHR & system integration
Bidirectional integration with your EHR, scheduling platform, and CRM. Scotty reads from and writes to your systems in real time — every conversation outcome becomes a system record, with a full audit trail and zero manual data entry.
No re-platforming required
Epic - MEDITECH - Salesforce Health Cloud - more
See how AI would improve your patient journey
We map your current workflow and show you exactly what Scotty would automate.
Why Scotty
Not another patient chatbot.
Actual agentic infrastructure.
Not another patient chatbot. Actual agentic infrastructure.
| Capability | Point solutions | ✓ Scotty AI |
|---|---|---|
| End-to-end orchestration | ✗ Scheduling or reminders only | ✓ Full workflow, all touchpoints |
| Exception handling | ✗ Falls through to humans | ✓ Built-in escalation logic |
| Deployment model | ✗ Vendor cloud only | ✓ Sovereign / on-prem deployment |
| Data privacy & compliance | ✗ Patched after the fact | ✓ GDPR-ready · ISO 27001 certified |
| EHR & system integration | ✗ Standalone, no EHR sync | ✓ Bi-directional EHR & CRM sync |
| Process customisation | ✗ Template-based workflows | ✓ Blueprinted to your process |
| Multi-agent orchestration | ✗ Single-function agents | ✓ Coordinated AI workforce |
Connects to your
existing stack
No re-platforming. Scotty integrates with the tools your teams already use.
Responsible AI by design
Automate the administrative work around care. Keep people in control of care.
Responsible AI by design
Scotty is designed to support healthcare organisations with transparent, configurable workflows and human oversight.
Your organisation defines what Scotty can automate, when it should escalate and where a qualified professional must remain in the loop.
| Designed for responsible deployment |
|---|
| Human oversight built into sensitive workflows |
| Clear escalation paths for patient safety and complex cases |
| Audit trails across AI activity and workflow decisions |
| Configurable permissions, rules and routing |
| GDPR-aligned approach to personal data processing |
| Data residency and sovereign deployment options |
Frequently asked questions
Everything healthcare organisations ask before choosing Scotty
Ready to let Scotty do the work?
Start with one workflow. See where Scotty can remove the administrative drag around it.
Curious about AI agents?