Full-Service HR Virtual Assistant
Scotty AI handled more than 700K conversations per year while reducing response times by 90%
As a full service HR virtual assistant, Scotty AI handled all incoming contacts while decreasing costs and increasing client and worker happiness.
FULL-SERVICE HR VIRTUAL ASSISTANT
Scotty AI handled more than 700K conversations per year while reducing response times by 90%
User intent understood
90%
Handled conversations
+700k
per year
Answering time from
28 min > 2 sec
The Company
International full-service HR and total talent solutions platform.
The Challenge
The Service organization was looking for a way to handle and process +700k yearly incoming service-related contacts, failing to help professionals to get the answers they needed, such as contract, finance, and legal-related queries.
This resulted in long wait times of 28 minutes and continually accessible staff, draining a great deal of their time. This resulted in 100k monthly callback requests, 150k emails, and unserved and unhappy clients.
Our Solution
Scotty AI automated 90% of incoming contacts over phone calls, chats, and emails.
The Impact
Scotty AI minimized answering times from 28 minutes to 2 seconds, lightening the burden on their contact center while providing a smooth self-service experience. This made it possible for 70% of the service staff to focus on higher-value tasks, maximizing their efficiency and potential.
Scotty AI involvement in additional HR-related processes grew while simultaneously decreasing costs and increasing client and worker happiness.
28 minutes
0%
52%
68%
71%
€€€€
Waiting Time
Handle by Scotty AI
Resolution Rate
Client Happiness
Worker Happiness
Costs per call
2 seconds
90%
90%
88%
86,8%
€
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