New Case Story | Actief Werkt!
Transforming candidate journeys
from slow responses to 4.6★ experiences
Transforming candidate journeys from slow responses to 4.6★ experiences
When recruiters spend more time chasing profiles than talking to people, everyone feels it. With Abby, Actief Werkt!’s AI recruiter, they replaced slow responses with faster conversations and great candidate experiences across 90+ branches.
Watch the journey
INDUSTRY
Staffing Agency
REGION
The Netherlands
INTEGRATIONS
RecruitNow (ATS) + Outlook + WhatsApp
SCALE
90+ branches
Challenge
Too many candidates, too little time
Growing volumes and manual processes made hiring harder. Recruiters spent too much time chasing candidates and managing systems, leading to slow responses, frustrated applicants, and missed hires.
👎 Low conversion rate from registrations to fully completed profiles.
👎 A lot of time was spent manually contacting candidates.
👎 Incomplete profiles couldn’t be matched and cluttered the system.
👎 Delays reduced candidate engagement and employer brand value.
Actief Werkt! wanted to modernise its recruitment process, improve candidate experience, and give consultants back the time to focus on people rather than admin. They needed someone (or something) patient, persistent, and consistent, qualities perfectly suited to AI.
Rianne Jelema
Head of Customer Success at Scotty AI
What Actief Werkt! needed
Virtual colleague: Ensure a consistent and reliable candidate approach.
High response time: Always available to engage with candidates instantly.
Higher profile score: Collect more candidate data and enrich profiles.
Job satisfaction: Improve the experience for both colleagues and candidates.
The solution
Meet Abby.
The digital assistant
Abby is the AI recruiter supporting Actief Werkt!’s high-volume hiring. She handles repetitive, time-sensitive tasks that normally overwhelm consultants - always on, multilingual, securely handling candidate data, and seamlessly integrated with existing systems at scale.
Abby is the first point of contact for applicants. She greets applicants, answers questions about roles, pay, and conditions, and helps them explore jobs; instantly, anytime.
Abby screens applicants against job requirements. She gathers missing information, enriches candidate profiles, and builds a clear inventory of each applicant’s needs.
Abby schedules interviews and group tours directly in Outlook, creates calendar events, and coordinates availability between candidates and recruiters, without back-and-forth.
Abby follows up on paperwork, administers interviews and outcomes, updates candidate records, and keeps systems and stakeholders aligned with accurate, up-to-date information.
Scotty AI orchestrator
💬 WhatsApp & phone conversations (voice & text)
⚡ Instant, human-like responses
🌍 Multilingual
📄 CV Enhancement
📅 Personal interview & group scheduling
🌙 24/7 availability
🔗 Orchestrates ATS, tools & channels
🤝 Human handover when needed
🔐 Secure storage
Enterprise-grade orchestration. Candidate-grade experience.
The result
What this means for the business
4.6★ candidate satisfaction
Candidates loved the experience. They described Abby as fast, clear, and easy to talk to.
59% of applicants screened and scheduled automatically
More than half of all applicants progressed without recruiter involvement. Hiring continued even outside office hours (42%), without adding headcount.
71% higher-quality candidate profiles
Structured conversations captured better candidate information upfront. This improved matching across vacancies and reduced wasted applications.
In the news
What people are saying
That AI will have a significant impact on the world of recruitment? That's certainly not news. We're only just scratching the surface of what's possible, Stanislaw "Stan" Wasowicz states in a podcast recorded during the recent Werf& Live ...
Abby is built on proven Scotty AI technology that has already interviewed hundreds of thousands of candidates in the Netherlands. Launched at Actief Werkt! in August 2023, she shows how AI recruiters are transforming hiring...
Ready to let Scotty do the work?
Actief Werkt! redefined their hiring journey. Let us show you how to automate your complexity and put your candidates first.
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