customer service desks
While chatbots can help here, it’s critical to realize that real contact volumes are on voice, and on the phone specifically.
Whenever your customers have ordered something online and want to return it, your field engineers need to know and escalate the status of a service ticket or your partners want to make a complaint. Scotty is the omni-channel conversational interface to your internal and external customer support business processes. Scotty is able to: